Services

We offer a comprehensive Services portfolio that delivers both leading edge and traditional outsourcing offerings. Our services streamline the management of critical business and IT functions and facilitates the ongoing alignment of IT with business strategy. Our flexible approach helps ensure that clients receive a consistent level of support - when and where needed, at a competitive fee for service. The value-add? Improved business agility as you are better able to respond quickly to demand, opportunity, and new challenges while mitigating risks.

on demand

operate

OnDemand Operate leverages ODS’s 24X7 network operations centre to offer hassle free operations management services to cloud service providers and enterprises embarking on cloud services. Combined with our other cloud offerings, we offer a complete solution to customers from conceptualisation , implementation and operationisation.

On demand

manage

We offer a comprehensive Managed Services portfolio that delivers both leading edge and traditional outsourcing offerings. Our services streamline the management of critical business and IT functions and facilitates the ongoing alignment of IT with business strategy. Our flexible approach helps ensure that clients receive a consistent level of support - when and where needed, at a competitive fee for service. The value-add? Improved business agility as you are better able to respond quickly to demand, opportunity, and new challenges while mitigating risks

Managed services from ODS deliver a whole range of IT services for on-Premise and in-Cloud infrastructure, which defiantly help customers reducing their IT cost, optimizing the infrastructure performance and sparing their resources to focus on core business issues. Our clients benefit from our rich experience and expertise we have got by managing diverse range of systems from organization from different verticals.

Our managed services are made up of flexible, scalable and reliable services and systems that can be combined to produce a solution tailored to each client’s business needs. We specialises in providing managed services using a combination of remote and onsite delivery, which could be further offered on flexible pricing models based on a fixed cost per user per month.

Our Managed services portfolio covers:

Remote Server Management Services     |     Remote Network Infrastructure Management Services

Remote Server Management Services

ODS recognizes that proving Remote Server Management for availability and performance requires a combination of people, process and technology. In Remote Server Management we offer:

Availability Monitoring
Availability covering NIC, Processors, Physical memory, Disk I/O
Threshold Monitoring
Processes as a percentage of Processor Time, Memory as available capacity, Available disk space as a percentage of total capacity, Service ID running, Process ID
Advanced Monitoring
Application service status, Error log port monitoring, Page file utilization, DNS log file monitoring, ADS event log monitoring, patch notification
Fault Management
Reporting, logging and management of faults from the point of identification, through diagnosis to resolution
Configuration Management
User policy, Access list, password management, active directory management, system management
Change Management
Patch updates, Policy udates, user creation
Reporting
Daily, weekly and monthly performance report. Reports based on exception, management reports, capacity planning, Trend analysis

Remote Network Infrastructure Management Services

ODS uses leading tools and technology to deliver Remote Network Management Service from its operations centre in Singapore. ODS ensures all the necessary deliverables for RNMS like Fault Management, Configuration Management, Accounting, Performance Management and Security Management are covered and a full suite of service is offered to the customer. RNMS services we offers.

Availability Monitoring
Pro actively monitoring of all network devices. Determine location of incident and manage according to the Incident Management process.
Threshold Monitoring
Monitored for threshold condition like percentage of memory usage, Memory availability and percentage of packet or frame discarded
Fault Management
Fault Management covers the reporting, logging and management of faults from the point of identification, through diagnosis to resolution
Configuration Management
Routing and Switching configuration, QoS, Access List for network devices
Change Management
Soft and Hard MACs (Move Add and Changes)
Reporting
Daily, weekly and monthly performance report. Reports based on exception, management reports, capacity planning